Refund & Reprint Policy

1. No Returns on Custom Printed Items

Custom-printed items cannot be returned or exchanged, and we do not refund an order because you changed your mind or no longer need it. Once printing starts, the job is made just for you and cannot be resold.

2. If Something Is Wrong, We Reprint or Refund

If your order arrives with a printing defect, or there is an error on our side, we will reprint it at no cost to you, or refund you if a reprint is not possible. Examples:

• Print quality problems such as smearing, banding, streaks, wrong colors compared with your approved proof, or cut or trim that is clearly off.
• Damage that happened in production or shipping.
• The wrong item, wrong paper, wrong finish or wrong quantity compared with what you ordered.
• Text or artwork that does not match your approved proof because of our mistake.

3. Tell Us Within 7 Days, With Photos

Contact us within 7 days of delivery and include clear photos of the problem and of the packaging if it was damaged. Keep the items until we have replied, because we may ask you to hold them. Claims made after 7 days, or without photos, may not be accepted.

4. You Approve the Proof Before We Print

Before printing, we send you a proof to check. Please read it carefully: names, phone numbers, emails, addresses, spelling and colors. Once you approve a proof, we print exactly what was approved. We are not responsible for errors in an approved proof, including typos, wrong contact details or low-quality images that were in the file you approved. If you need a change after approving, contact us right away. If the job has not gone to print yet, we will do our best to update it.

5. How to Reach Us

Email mail@texasprintdesign.com or call (469) 655-3315. Please include your order number, a short description of the problem and your photos. You can also reach us from our Contact page.